SeggiRep

Customer support management. Every case, what was promised, what is overdue, and the history behind it.

Your customers

Every promise, extracted from the thread it was made in.

Rep as in
representative.

A support queue is a list of things somebody is waiting for. That problem is already solved here.

What differs is that the person waiting is outside the building, and a dropped promise costs a customer.

So it sorts by who has waited longest, and it knows what your people actually promised rather than what the status field says.

Your customers' data stays with you.

Support holds the most sensitive things a customer sends: account numbers, ID documents, every complaint.

You signed the agreement. A vendor's cloud does not move that.

The ID somebody emailed sits on your box, not in a ticketing provider's bucket.

Summarising, drafting and prioritising all happen in your building.

Every case and every commitment, on a machine you own.